Merchandise must be returned within 30 days of receipt of order with a Return Authorization Number. Only unused and unopened merchandise with its original packaging and accessories will be accepted.

All returns are subject to a minimum 15% restocking fee, therefore when ordering; we encourage you to estimate your needs as closely as possible.

Due to health concerns, costumes, headwear, and food items cannot be returned.  

Other non-returnable items include; glow products, seasonal and/or dated items after the event date.  All closeout sales are final and cannot be returned.

Imprinted items are non-returnable.

NOTE: Authorization is required to obtain credit.
Email us to request a Return Authorization. Please give specific reasons for your return, the items(s) you are returning and your order number. Expect your Return Authorization within 48 hours.

NOTE: Authorization is required to obtain credit.