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Sales
Policy:
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of Page)
We will ship open account to any school providing the order
is authorized by a faculty member or the principal. For
your convenience we also accept Discover, Visa, American
Express and MasterCard.
Terms:
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Payment is due 30 days from date of invoice. A 1 1/2% monthly
charge (18% annual rate) will be added to past due accounts.
A service charge of $15 will be charged on any returned
check. Credit balances not claimed or used within 90 days
of invoicing become property of Alphabet U.
Shipping:
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Warehoused items are usually shipped within 24-48 hours
after we receive your order.
We ship orders via UPS whenever possible. All merchandise
should be opened and inspected as soon as it arrives. Any
problem with shipping should be reported immediately to
Customer Service 1.877.800.4665. Expedited shipping is also
available; call customer service (1.877.800.4665) for details.
Ground Shipping,
Handling and Insurance within the 48 adjacent United States:
| Amount
of Order |
Shipping
Charge |
$00.01 - $25.00
$25.01 - $50.00
$50.01 - $100.00
$100.01 - $200.00
$200.01 - $300.00
$300.01 - $400.00
Each add'l $100.00 |
$6.50
$8.95
$14.95
$19.95
$29.95
$39.95
Add $13.95 |
Orders originating in Minnesota must pay sales tax or provide
a copy of a tax-exempt certificate.
Returns:
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Merchandise must be returned within 30 days of receipt of order with a return authorization number. Only unused and unopened merchandise with its original packaging and accessories will be accepted.
All returns are subject to a minimum 15% restocking fee, therefore we encourage you to estimate your needs as closely as possible.
Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include; glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned.
Imprinted items are non-returnable.
Returned shipping is the responsibility of the sender. Product received without a Return Authorization Number becomes the property of Anderson’s. Return policy subject to change without notice.
Personalized
Items: (Top
of Page)
Be sure to give us the exact date of your event. Allow specified
production time plus shipping time on all personalized items.
Orders for these items are not subject to cancellation once
processing has started.
Customer
Service: (Top
of Page)
Questions regarding your order? Call Customer Service toll
free at 1.877.800.4665 or email them by using customer comments
on the homepage. Please have order number ready.
Canadian
Orders: (Top
of Page)
Catalog prices are quoted and must be paid in U.S. dollars.
Allow ample time for shipment to clear customs. Our customers
in Canada can order toll free: 1-800-229-3258. UPS now ships
to 80% of the Canadian population.
Logos:
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The display of any design or logo in this catalog is for
demonstration purposes only and does not indicate or imply
that any such design or logo may be reproduced without the
authorization of the owner of any trademark, copyright or
other right in such design or logo.
The submission
of any order constitutes a representation and warranty by
the individual or entity submitting the order that such
individual or entity is the owner of all trademarks or copyrighted
material contained therein or has obtained any required
consents or authorizations from the owner(s) to print such
material.
Phone
Orders: (Top
of Page)
Call toll free: 1-800-229-3258
Mondays through Fridays:
7:00 a.m. - 6:30 p.m. Central Time
24 Hour Fax: 1-651-426-0275 Please do not fax artwork!
Original
Art: (Top
of Page)
There is a $14.00 art fee for original designs. Orders that
require original designs should note this in special instructions.
All artwork should be sent to us as black and white or camera
ready.
Proofs:
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A paper proof will be sent, at your request, prior to production.
There will be no charge for this if the order is placed
within 30 days. If order is not place you will be billed
$25.00.
Pricing
and Information: (Top
of Page)
We make every effort to ensure that all information in the
catalog and on this web site is correct at the time of publication.
Occasionally, however, a typographical error may occur.
While we try to portray our merchandise as accurately as
possible, colors may vary slightly due to the printing process.
How
to Order by Phone/Fax: (Top
of Page)
1. Fill out the order form giving all necessary information
for each item ordered. Please sketch copy & copy placement
for each item. When you’ve completed the form, double-check
it!
2. Are you using
your own original design ($14 charge)? If so, you must send
the artwork in with the order. Please do not try to place
this order by phone or fax.
3. A faculty
member must sign the order to authorize shipment and guarantee
payment.
4. To save time,
the order may be phoned in by your principal or a faculty
member. Call our toll-free order line 1.877.800.4665.
5. Do not
mail the order form to us if you phone in the order. This
will result in a duplicate shipment. If your school
requires a purchase order be sent, please mark it CONFIRMATION
OF PHONE ORDER #-----. The order taker will give you the
order number when you place your order.
6. After your
order has been shipped you will receive an invoice. Please
pay amount due.
Less
than Minimum Quantity: (Top
of Page)
If you need less than minimum please contact us. In many
cases (but not all), we can print less than minimum specified.
However there is a slight charge for this service.
Overruns & Underruns: (Top
of Page)
Due to the variation in manufacturing of personalized items,
quantity shipped may vary from the quantity ordered by 5%
over or under. This will be considered fulfillment of your
order and you will be billed for quantity shipped.
Anderson's
Guarantee: (Top
of Page)
We proudly stand by our products and service 100%. If you
are dissatisfied, for any reason, Anderson's will replace
the item(s) in question or refund your money. No hassle,
no problem.
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